| Cultural audits (CA): Specifically targets engagement, focus, commitment, team leader support and coaching, and effectiveness of business processes. |
| Customer satisfaction audit (CSA) and internal team performance (internal customer) audit (ITPA). |
| Performance specification (PS) and goal integrity (GI): Builds 'ideal' behaviour/model in every job and integrates policy and procedures or ISO standards or other manuals as appropriate. |
| Personal development planning (PDP). A comprehensive coaching tool. |
| Performance management and reporting (PR & PM). |
| Strategic leadership planning (SLP). Optimising team leader effectiveness. |
| Learning firm (LF) for rapid sharing of ideas through the business. |
| Profit improvement planning (PIP) for 'bottom-up' involvement projects that contribute directly to increased profits. |