OPD processes and tools

  • Cultural audits (CA): Specifically targets engagement, focus, commitment, team leader support and coaching, and effectiveness of business processes.
  • Customer satisfaction audit (CSA) and internal team performance (internal customer) audit (ITPA).
  • Performance specification (PS) and goal integrity (GI): Builds 'ideal' behaviour/model in every job and integrates policy and procedures or ISO standards or other manuals as appropriate.
  • Personal development planning (PDP). A comprehensive coaching tool.
  • Performance management and reporting (PR & PM).
  • Strategic leadership planning (SLP). Optimising team leader effectiveness.
  • Learning firm (LF) for rapid sharing of ideas through the business.
  • Profit improvement planning (PIP) for 'bottom-up' involvement projects that contribute directly to increased profits.


    More information ...
    [Overview of OPD] [Globally the first model of the link between human behaviour and organisation strategy and outputs] [People make a difference] [Management as part of social science] [OPD Benefits] [OPD processes and tools] [Full coaching and support]
    [Some consequences and differences of the OPD model from current accepted views]
    [Index of OPD Articles] [References and testimonials] [OPD People]